Premier Exteriors Customer Reviews | Page 7
Roofing Inspection and Estimate in Omaha, NE
This is a follow-up Review for my second experience with Premier Exteriors. (There was no "edit" function to correct the first one and I told the Owner I would add how they made things right.) The Owner, Jim, called me the day after the earlier bad review and when I returned the call later, he explained what had happened, saying it was not how they wanted their customers treated. He said he wanted to do whatever it would take to make things right, so he scheduled a return visit at our convenience. He arrived promptly, calling me first; he walked the roof and spent time studying it and the larger roof vent and siding for hail damage, agreeing with the earlier assessment that the entire roof was totaled and needed replacement. He offered to take close-up photos of roof damage when he saw me taking photos of other areas I could see. That meant a lot to us since we cannot get up on the roof.
He spent a good amount of time discussing our options including an Impact-Resistant shingle that I was interested in having for our replacement roof although we all agreed that if hailstones are that forceful, smashing car windshields, no roof shingle would hold up against it. He mentioned that insurance companies may offer a 20% discount if homeowners put a better quality roof on because it protects their assets, also. He described laminate shingles first, that are less expensive. He showed us samples of both types of shingles.
What was most helpful and surprising to us was new information that our roof was actually a more inferior type shingle compared to what other neighbors behind us had on their houses, even though our houses were all built at the same time eight years ago. He showed it to us while we stood outside. Hearthstone had evidently cut corners on the roof type, then upgraded other inside features that neighbors did not have, selling the house at a discount to us if we would buy it already finished whereas other homeowners normally choose all features inside and outside for their Hearthstone homes. The contractor wanted to speed its occupancy as a corner lot. Jim said he would never put inferior shingle roofs on anymore.
We told Jim about the situation with other companies' estimates we had tried to get. He said many out-of-town companies were flooding the area which surprised me (we know it is better to have locally-owned companies doing the work.) Earlier, he had said "20,000 to 30,000 roofs were damaged from that hailstorm." Today, he said most of the damage had actually been in our section of the city...Northwest. I told him about a company calling that could be a scam; my husband had heard that scam groups were soliciting customers via phone calls, saying they were "in the neighborhood." He had never heard of the company I mentioned and said he had lived here all his life and knows the local contractors. (We got a repeat phone call from that company this morning and it sounded like a telemarketing approach...noise in the background, different guy with accent instead of young girl at first call.) My point in sharing this additional information is that Jim did an excellent job explaining the overview of what is happening in the area since the storm, including what some insurance companies and some adjusters are doing. He said it was wrong for any insurance company to suggest contractors; we took special note of that since our company had mentioned two...one scheduled and never showed up or called, also ignoring my husband's follow-up call. The second company never called us to schedule, came unannounced the same day they heard the request (via insurance company telling my husband a second referral name), never knocked or telephoned that they were here, stayed a long time in our driveway when done, then left, never heard from after a week.
The next step is for us to try and get our insurance company to send an adjuster out, get his estimate, then send it to Jim who will compare his formulation against what the insurance company has estimated for "recoverable." Jim said he uses the same software (?) model that the insurance adjusters use to price estimates. He explained to us in response to my question that the insurance company will not issue us a check to pay Jim's company until the roofing and siding work is done.
So, at this point, we are pleased with the progress and that we have resolved the initial problems without any tension. I think that meant the most to me from a resolution perspective. Jim has been very gracious and very professional, answering all questions, also giving up time on a weekend when they do not usually work. He had told me earlier that people calling in have been most impatient, demanding repairs the next day! He needs everyone to be patient. I would never have expected such fast service after so many thousands of roofs had been damaged in the city.
I will submit another review when the work is actually finished. I did note information from another person's review on this site that a sub-contractor was hired for part of another home's work......so that is something I need to discuss with Jim. Who will actually be doing the roofing and siding work here? Since this is a Hearthstone home with the American Building Supply company now out of business who provided our siding, etc., there is also the issue of matching siding. Jim thought he could find it through a Kansas City company.
Shingles Replacement in Springfield, NE
Tore off old shingle and rubber membrane roofs and replaces with new of same. Prompt, hard working, and good two-way communication. No surprises; they did what they said they would do for the price quoted. Only a few minor problems. These were quickly fixed. Results: Everything looks good and works properly.
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Roof and Gutters Installation in Omaha, NE
Overall very good service.
Crews showed up on time and were quick in their work.
Issues were primarily related to delays in supplies and not keeping customer informed of status of work.
Roofers ran out of material at end of first day and supplies showed up in afternoon of second day (Friday) but crew was not available.
Roofers showed up on Monday morning but left without doing any work or explaining why.
Different crew arrived two days later and continued the job but again ran out of material.
Two days later crew showed up and completed the job.
No issue with gutter installation. It was quick and efficient.
Company was quick to respond to calls regarding the issue.
Roofing and Garage Beam Repair in Omaha, NE
Jim explained what they would do and when the crew arrived, they completed the work with little disruption. Tear off was careful to get all waste in the trailer and where not possible, they laid tarps down to make clean up easier. When tearing off the shingles they realized they needed decking which was not originally ordered. They took pictures to provide to the insurance and rushed to get the decking. They started at 2:p.m worked through until dark and if they had not ran out of shingles in our color they would have finished that night.
It was not only our house they were doing, the crew was large enough to do both ours and the neighbors who had the same contractor.
We were amazed to find that they had spray painted our furnace stacks the same color as our shingles. they arrived back the next day and finished our shingles and did final clean up. Crew was very polite and worked extremely fast and efficient. other than the unexpected need for decking which we were told was needed to be up to code, everything went as we were told and even better than expected.